1. Agreement to these Terms
These Terms of Service (“Terms”) govern your access to and use of BoxOwl, including our website, mobile applications, software, features, content, and related services (collectively, the “Service”). BoxOwl is owned and operated by SERVING Holdings LLC (“BoxOwl,” “we,” “us,” or “our”).
By creating an account, purchasing a subscription or membership, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. What BoxOwl Does
BoxOwl is a personal organization and inventory service designed to help users record what they own and where they put it. Features may include locations and nested spaces, boxes or containers, items, photos, search, QR tools, voice entry, AI-assisted features, exports, backups, and integrations with third-party platforms.
BoxOwl is an organizational aid. You remain responsible for your belongings, records, physical labels, backups, and decisions based on information stored in or returned by the Service.
3. Accounts and Eligibility
You must provide accurate account information and keep your login credentials secure. You are responsible for activity occurring through your account. Notify us promptly if you believe your account has been compromised.
You must be at least 13 years old to use BoxOwl. If you are under the age of majority where you live, you may use BoxOwl only with the involvement and permission of a parent or legal guardian. We may impose additional age requirements where required by law or an app marketplace.
4. Plans, Subscriptions, Billing, and Renewals
BoxOwl may offer free, paid, promotional, annual, monthly, lifetime, or other plans. Current features, limits, and prices are presented at the time of purchase and may differ by plan, platform, promotion, or purchase channel.
Unless clearly stated otherwise at purchase, recurring subscriptions automatically renew for the same billing period until canceled. Applicable taxes may be added. If you purchase through Apple, Google, or another marketplace, that marketplace’s billing, cancellation, and refund rules may also apply.
You may cancel a recurring subscription through the account or marketplace through which it was purchased. Cancellation stops future renewals but does not ordinarily provide a refund for a billing period already paid, except where required by law or expressly stated otherwise.
We may change future pricing or plan features. When legally required, we will provide advance notice and obtain any required consent before a pricing or renewal change takes effect.
5. Lifetime Founder Memberships
BoxOwl may offer a limited “Lifetime Founder” or similar lifetime membership. Unless the purchase offer states otherwise, “lifetime” means access to the covered BoxOwl plan for the operational life of the BoxOwl consumer Service, not the purchaser’s biological lifetime and not a guarantee that the Service will operate indefinitely.
Lifetime memberships are personal, non-transferable unless we expressly allow otherwise, and subject to reasonable usage limits, these Terms, and the features identified in the offer at purchase. Future products, business offerings, premium add-ons, third-party charges, or materially different services may not be included unless expressly stated.
Founder offers: The specific purchase page or campaign terms presented when you buy a Lifetime Founder membership are part of your agreement with BoxOwl.
6. Your Inventory Data and Content
You retain ownership of the information and content you submit to BoxOwl, including item names, descriptions, notes, photos, location information, box identifiers, and other inventory records (“User Content”).
You grant BoxOwl a limited, non-exclusive license to host, store, process, reproduce, transmit, and display your User Content only as reasonably necessary to operate, secure, improve, and provide the Service, comply with law, and support features you choose to use.
You represent that you have the right to upload and use your User Content and that doing so does not violate another person’s rights or applicable law.
7. Acceptable Use
You may not misuse BoxOwl, interfere with the Service, attempt unauthorized access, reverse engineer the Service except where law permits it, upload malicious code, use the Service to violate law or another person’s rights, abuse automated systems, or use BoxOwl in a manner that creates unreasonable security or infrastructure risks.
BoxOwl is designed primarily for lawful personal, household, and permitted business organization. It is not intended as a system of record for regulated medical, financial, legal, hazardous-material, emergency-response, or other safety-critical information.
8. AI, Voice, and Assistant Features
Some BoxOwl features may use artificial intelligence, speech recognition, voice synthesis, or third-party assistants to interpret requests, organize information, or help locate saved items. AI-generated or voice-generated results can be incomplete, delayed, or incorrect. You should verify important information in your BoxOwl records.
Voice and AI features may require processing of prompts, transcripts, relevant inventory context, or technical information by BoxOwl and service providers that help deliver the requested feature. Our Privacy Policy describes these practices in more detail.
Integrations described as planned, upcoming, beta, or experimental—including integrations with Alexa, Gemini, Siri, or other assistants—are not guaranteed to launch or remain available.
9. Service Availability, Storage, and Backups
We work to keep BoxOwl available and reliable, but we do not guarantee uninterrupted access, permanent storage, error-free operation, or that every feature will always be available. Maintenance, outages, device changes, third-party failures, internet connectivity, or other events may affect the Service.
Where BoxOwl provides export or backup tools, you are encouraged to use them for information that is important to you. BoxOwl is not a substitute for maintaining appropriate independent records or backups.
10. BoxOwl Intellectual Property
BoxOwl, Professor Owlgustus, our logos, branding, software, designs, text, graphics, interfaces, and other BoxOwl-created materials are owned by SERVING Holdings LLC or its licensors and are protected by applicable intellectual-property laws. These Terms do not transfer ownership of BoxOwl intellectual property to you.
You may use the Service only for its intended purposes under these Terms. No rights are granted except those expressly stated.
11. Third-Party Services
BoxOwl may rely on or connect with third-party services such as cloud infrastructure, authentication providers, AI providers, payment processors, app marketplaces, voice assistants, and other integrations. Their services may be governed by separate terms and privacy policies. BoxOwl is not responsible for third-party services that we do not control.
12. Suspension and Termination
You may stop using BoxOwl at any time. You may also request account deletion through available account tools or by contacting us.
We may suspend or terminate access when reasonably necessary to protect users or the Service, address fraud or security risks, comply with law, respond to nonpayment, or address material or repeated violations of these Terms. Where appropriate, we will attempt to provide notice.
Sections that by their nature should survive termination—including ownership, disclaimers, limitations of liability, indemnification, and dispute provisions—will survive.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” BOXOWL DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that BoxOwl will prevent loss, theft, damage, misplacement, duplicate purchases, or other consequences relating to your belongings, or that search, AI, voice, QR, backup, or location information will always be accurate.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVING HOLDINGS LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, REVENUE, GOODWILL, OR USE, ARISING FROM OR RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BOXOWL FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.
Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless SERVING Holdings LLC and its affiliates, officers, employees, contractors, and agents from third-party claims, liabilities, damages, and reasonable expenses arising from your unlawful misuse of the Service, your User Content, or your material violation of these Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent another jurisdiction’s law must apply and cannot be waived by contract.
Before filing a formal claim, you and BoxOwl agree to make a good-faith effort to resolve the dispute informally by contacting legal@boxowl.com. These Terms do not prevent either party from seeking relief in small claims court where eligible or from exercising rights that cannot lawfully be waived.
We have intentionally not included a mandatory arbitration or class-action-waiver provision in this draft. Any future dispute-resolution provision will be presented in accordance with applicable law.
17. Changes to these Terms
We may update these Terms as BoxOwl evolves or as legal requirements change. We will post the updated Terms and revise the “Last updated” date. If a change materially affects your rights, we will provide additional notice when required by law. Your continued use after an effective update constitutes acceptance where permitted by law.
